Frequently asked questions
Here you will find answers to the most common questions about our products, services and how it works to shop at ICONCUPS.
Normal delivery time within Sweden is 2–5 working days. Deliveries to the rest of Europe usually take 4–9 days. You will receive a tracking number via email when the package has been shipped.
Yes, we ship to large parts of Europe and more countries are being added continuously. At checkout you can see if we deliver to your specific address.
You can easily order directly here in our webshop. The mugs are sold in packaged sets – for example 4-packs – and you only need to add one package to your shopping cart. Choose the motif you like, go to checkout and follow the steps. You will receive a confirmation via email when your purchase is complete.
Our mugs are delivered in a custom-designed gift box with ICONCUPS print, created to protect the products during transport. The box is both practical and eco-friendly – ready to use as a gift box straight away.
If something is damaged or wrong – contact us directly and we will help you. Please send us a photo of what is wrong and we will solve it quickly.
You always have 14 days to return your order from the date you received it. Contact our customer service for assistance with returns. Shipping costs for returns will be added.
Yes, our mugs are dishwasher safe. However, to keep the decor in top condition over time, we recommend washing them by hand – especially if you want the colors to remain as vibrant year after year.
Our mugs hold 250 ml of drink when served normally, which leaves room at the top so you don't burn your fingers. If you fill all the way to the brim, they hold 35 cl. The mugs are sold in packs of 4 with motifs from the same designer. Dimensions: approx. 11 cm high, 8.5 cm in diameter.
The mugs are made of exclusive bone china – a durable and high-quality material that combines elegance with strength. Unlike many thin bone china mugs, ours have a slightly sturdier feel in the hand – perfect for everyday use, gifts and stylish coffee time.
We offer secure payments by card (Visa, Mastercard), Klarna and other common payment options depending on which country you are shopping from. Prices are displayed in Swedish kronor (SEK) or euros (EUR), and the correct currency is automatically displayed in the store and at checkout.
Yes. We use SSL encryption and secure payment solutions. You can always contact us if you have any questions or need help.